Cancellation & Refund
Effective Date: 29th Jan, 2023
Please read this Cancellation and Refund Policy ("Policy") carefully before making a purchase on https://thelittle.in ("Website") operated by The Little Store ("Company," "we," "us," or "our"). This Policy sets forth the guidelines and procedures for cancelling orders and obtaining refunds for products purchased through our website.
Cancellation Policy:
1.1. You may cancel your order on our website before it has been shipped.
1.2. To cancel an order, please contact our customer support team at support@thelittle.in with your order details.
1.3. Once an order has been shipped, it cannot be cancelled. However, you may return the product following our Returns Policy (refer to the "Returns Policy" section on our Terms and Conditions page).
Refund Policy:
2.1. Refunds will be issued in accordance with this Refund Policy for eligible cancelled orders or returned products.
2.2. To be eligible for a refund, the returned product must meet the conditions outlined in our Returns Policy.
2.3. Refunds will be credited to the original payment method used for the purchase, unless otherwise specified.
2.4. Please allow a reasonable processing time for refunds to be reflected in your account.
Damaged or Defective Products:
3.1. If you receive a damaged or defective product, please contact our customer support team within 5 days of delivery with photographic evidence of the damage or defect.
3.2. We will assess the issue and provide you with instructions for returning the product or arranging for a replacement.
3.3. In case of a damaged or defective product, we will bear the return shipping costs.
Non-Refundable Items:
4.1. Certain items may not be eligible for refunds due to hygiene or other reasons, as specified on the product page.
4.2. Personalized or customized products are generally non-refundable unless they are damaged or defective.
Contact Information:
5.1. For any questions or concerns regarding this Cancellation and Refund Policy or the Website, please contact us at support@thelittle.in.
General Provisions:
6.1. By making a purchase on our website, you agree to comply with this Cancellation and Refund Policy.
6.2. We reserve the right to modify or terminate this Policy or any services offered on the Website at any time without prior notice.
6.3. We may update this Policy from time to time. The updated version will be posted on our website, and your continued use of the Website or purchases following such changes constitutes your acceptance of the updated Policy.
6.4. Any personal information you provide to us through the Website will be subject to our Privacy Policy.
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at support@thelittle.in.